Terms & Conditions

Security note: We may use additional support channels and verified domains from time to time. If you are unsure whether a message is from Ravinaro, contact us using the email addresses above (do not rely on unsolicited inbound messages).

3.1 Platform-wide application: These Terms apply to: all Platform visitors and users, all Orders, all Services and Digital Products, all Subscriptions.

3.2 File B incorporation (service/package layer): Service Terms are incorporated by reference. At checkout/booking, we will present the applicable Service Terms (File B templates as implemented in our system). By placing an Order, you agree to both these Terms and the applicable Service Terms. Service Terms may specify verification requirements (including Tier 3 verification where required); those requirements control for the applicable Service/Digital Product.

Conflict rule: If there is a conflict between these Terms and the applicable Service Terms for a particular Service/Digital Product, the Service Terms control for that Service/Digital Product only, and these Terms continue to apply to everything else.

3.3 Consumer vs Business Customer: Some clauses are expressly designated: Business-only (apply only to Business Customers), or Consumer carve-out (apply only to the extent allowed by UAE law for Consumers). If you are a Business Customer, you agree you are not relying on consumer protections that are not legally applicable to business transactions.

4.1 Eligibility: You must be at least 18 years old and have legal capacity to enter contracts.

4.2 Business authority: If you act for a company/organization, you confirm you have authority to bind it, and "you" includes that entity.

4.3 Account security: You are responsible for securing your Account credentials and for all activity under your Account. Notify us immediately if you suspect unauthorized access.

5.1 Formation of contract: A binding agreement is formed when you: click acceptance (e.g., "I agree", "Pay now", "Confirm booking"), place an Order, subscribe, access or use a Digital Product, or otherwise use the Platform after being presented with these Terms.

5.2 Electronic records and evidentiary value: You agree that: electronic agreements, logs, confirmations, communications, and records are valid and enforceable; and our records (including checkout logs, timestamps, IP logs, clickwrap acceptance logs, emails, project management logs, and processor records) may be used as evidence of your agreement and transactions. This aligns with the UAE e-commerce framework recognizing probative value of modern technology-based trade records (see Sources: FDL 14/2023).

5.3 Logged acceptance of Service Terms: We may log acceptance of these Terms and Service Terms (including version number, time, and IP address). You consent to this logging for compliance and evidentiary purposes.

6.1 Display currencies and checkout controls (multi-currency): Prices may be displayed in USD and/or in another currency based on your location using currency conversion tools and exchange-rate APIs. Checkout controls: The amount shown and confirmed at checkout (including the processor confirmation page/receipt) controls. If there is any discrepancy between a price shown on a marketing page and the checkout amount, the checkout amount controls.

FX / conversion disclaimer: Converted prices may be approximate due to: third-party exchange-rate feeds, rounding rules, network/bank FX rates, and processor handling. The final charged amount may vary slightly from a pre-checkout display amount.

6.2 Pricing errors (display bugs / obvious mistakes): If we reasonably determine that a price was displayed incorrectly due to a system error, conversion bug, or typographical mistake, we may: cancel the Order and refund amounts paid; or contact you to confirm the correct price and request your approval to proceed. If you do not approve the corrected price within a reasonable time, we may cancel and refund.

6.3 Taxes: You are responsible for taxes applicable to you (including any local taxes, withholding taxes, duties). If taxes must legally be collected/charged by us, we will charge them where required.

6.4 VAT status: We are not VAT-registered at the time of this version. If our VAT status changes, we may begin charging VAT where required and update these Terms.

6.5 Invoices: We will provide proof of transaction/contracting via invoice/receipt or similar documentation through the Platform or email.

7.1 Payment processor: Payments are processed via Stripe and/or other processors. You also agree to the processor's terms.

7.2 Payment timing: Unless stated otherwise in Service Terms: One-off projects/services: due at booking/Order confirmation. Subscriptions: billed in advance on the billing cycle. Digital Products: due before access/delivery.

7.4 Anti-fraud measures: We may use fraud-prevention measures (including identity verification, payment verification, risk scoring, and additional checks). We may refuse, cancel, or suspend Orders if we reasonably suspect fraud, unauthorized payment, or abuse.

7.5 Failed payments: If your payment fails: we may retry charges as permitted by the processor, suspend access/services until payment is received, and/or terminate for non-payment (see Section 20).

7.6 Chargebacks and disputes (strong protections): If you initiate a chargeback or payment dispute: you must notify us first at support@ravinaro.com and provide a clear description of the issue; you must cooperate in good faith (provide evidence, communications, approvals, login/access records); we may provide evidence to the processor (including acceptance logs, delivery records, download/access logs, project communications). Suspension: We may suspend access immediately during a chargeback investigation. Chargeback costs: Where lawful, you agree to reimburse us for chargeback fees, administrative costs, and reasonable collection costs incurred due to an illegitimate or bad-faith chargeback.

7.7 Refund abuse controls: If we reasonably detect repeated refund abuse, repeated chargebacks, or attempted circumvention of our policies, we may refuse future Orders, restrict Accounts, require additional verification, or terminate access—subject to any mandatory consumer rights under UAE law.

8.1 Timelines are estimates: All delivery timelines are estimates unless Service Terms expressly state a binding date. Delivery depends on scope, your responsiveness, and Third-Party Services. We are not liable for delays caused by you or Third-Party Services.

8.2 Client responsibilities: You must provide timely: inputs, access, credentials, materials, approvals, and feedback. Delays or missing inputs extend timelines and may require rescheduling.

8.3 Approvals and "deemed acceptance": We may request approvals for milestones/deliverables. Unless Service Terms specify otherwise: If you approve in writing (including email/project tool), that approval is final for that item. If you do not respond within 7 calendar days after we request approval (and you have received the request), we may treat the deliverable as deemed accepted or pause the project until you respond (at our discretion).

8.4 Revisions vs scope changes: A revision is a reasonable adjustment to align deliverables with the agreed scope (e.g., minor copy edits, small layout tweaks, minor formatting changes). A scope change includes: new pages/features, new integrations, new formats, major design direction changes, new content volumes, new target markets/languages, or anything not clearly included. Scope changes require a written change order (description, price impact, timeline impact). We may refuse scope changes or quote separately.

8.5 Change requests after approval: Changes requested after approval/deemed acceptance are treated as new scope and may be billed separately.

8.6 Third-party access: You are responsible for maintaining your Third-Party Services accounts (hosting, domains, CRMs, ad accounts, AI provider accounts, app stores, etc.) and for granting us the required access. If your Third-Party accounts are restricted or banned, we are not responsible for resulting disruption.

9.1 Licensed, not sold: Digital Products are licensed, not sold. Unless Service Terms state otherwise, you receive a non-exclusive, non-transferable, revocable license to use the Digital Product for your internal business or personal use (as applicable to the product), subject to these Terms.

9.2 No resale / no redistribution / anti-piracy: You may not: resell, sublicense, share, publish, distribute, or make available the Digital Product (or any portion) to third parties; share login credentials or enable third-party access; reverse engineer, decompile, scrape, extract source code, or attempt to bypass licensing/security controls. We may investigate suspected piracy and may suspend/terminate access. We may pursue legal remedies.

9.3 Access, delivery, and availability: Digital Products may be delivered via: Platform access (account-gated), downloads, or other methods described at checkout. We do not guarantee uninterrupted access. Platform access may be temporarily unavailable due to maintenance, upgrades, security incidents, or Third-Party Service outages.

9.4 Updates and changes: We may update, modify, or discontinue Digital Products (including features, UI, integrations) for security, compliance, performance, or business reasons. We do not guarantee updates unless stated in Service Terms.

9.5 Compatibility: You are responsible for verifying compatibility with your device/software environment. We disclaim warranties of compatibility with all systems.

9.6 Digital Product refunds: Business Customers: Digital Products are non-refundable once access is granted or download is initiated, except where required by mandatory law. Consumers: Refund rights, if any, apply only to the extent required by UAE law for the specific circumstances (e.g., non-conformity/defect/non-delivery), and do not apply to the extent rights are forfeited by use/access where permitted by law.

10.1 AI disclosure: We use AI Tools (including third-party providers) to deliver certain outputs and automations.

10.2 No warranties; AI limitations: AI outputs may be inaccurate, incomplete, biased, misleading, offensive, or otherwise defective ("hallucinations"). You accept AI outputs as-is.

10.3 No professional advice: AI outputs and any Ravinaro content (including templates, automation suggestions, SEO suggestions, or generated content) are not legal, medical, financial, accounting, or other professional advice. You must obtain professional advice where needed.

10.4 User verification duty (strict): You are solely responsible for: verifying accuracy and suitability before use, confirming compliance with laws/regulations, ensuring outputs do not infringe third-party rights, and ensuring outputs are appropriate for your industry.

10.5 Prohibited uses (strict): You must not use AI Products/outputs for: illegal activity; impersonation, fraud, or deepfakes of real persons without lawful consent; generating harmful, discriminatory, or abusive content; violating third-party rights (copyright, trademarks, privacy, publicity rights); security exploitation, malware, or attempts to bypass safeguards; any use prohibited by applicable AI provider terms.

10.6 AI Agents / automation boundaries: If we provide automations/agents: You remain responsible for all actions taken by automations after deployment. You must monitor and supervise automations. You must not deploy agents for regulated advice or safety-critical decisions without qualified human oversight.

10.7 Provider dependency and changes: AI capability and availability depend on Third-Party Services. Providers may change models, pricing, output quality, safety filters, access rules, or availability. We are not liable for provider changes or outages.

10.8 Data handling for AI processing: Some AI processing may require transmitting your data/prompts to Third-Party Services. Data handling is governed by our Privacy Policy and PDPL obligations (Section 15). You are responsible for ensuring you have rights/consents to provide any personal data or third-party data.

10.9 Prompt/output ownership and retained rights: Unless Service Terms state otherwise: You retain rights to your input Content (prompts, materials) you provide. You receive the rights to Deliverables as described in Section 11 (IP) and Service Terms. Ravinaro retains its underlying methods, prompts frameworks, tooling, and know-how, and may reuse generalized learnings that do not disclose your Confidential Information.

10A.1 Your authorisation: By connecting an account, you instruct and authorise us to access and act within that account as described in our Privacy Policy, until you disconnect it. Messages the assistant sends at your request are sent in your name and you remain responsible for them.

10A.2 Account ownership and authority: You may connect only accounts you own or are authorised to use, and you must comply with the terms of the underlying provider (for example Google or Microsoft). You are responsible for ensuring that the assistant's use of a workplace account is permitted by your organisation.

10A.3 Review before it goes out: The assistant asks for your confirmation before outbound and irreversible actions, and writes replies as drafts for your review. AI output can be inaccurate or incomplete — you must review content before it is sent, and you accept the risk of any content you approve.

10A.4 Your data: Data from connected accounts is handled strictly as described in our Privacy Policy, including Google's Limited Use requirements. It is never sold, never used for advertising, and never used to train generalised AI models. You can export or delete your data, and disconnect any account, at any time.

10A.5 Availability and termination: Provider APIs may change, rate-limit, or become unavailable, which can interrupt assistant features; clause 12 (Third-Party Services) applies. Disconnecting an account or deleting your data ends the assistant's access to it and is not a refundable event on its own.

11.1 Condition precedent: full payment: No IP transfers or licenses become effective until full payment is received (including any taxes, change orders, and overdue amounts). Until paid in full, you receive only a limited, revocable, non-transferable license to review draft Deliverables for evaluation.

11.2 Client-owned vs licensed deliverables: The exact IP position for each Service is defined in Service Terms. Unless Service Terms state "assignment," Deliverables are licensed.

11.3 Ravinaro retained IP: Ravinaro retains all rights in: pre-existing tools, templates, frameworks, code libraries, methods, generalized knowledge and skills, and any non-client-specific components.

11.4 Third-party assets: Third-party tools, fonts, stock assets, plugins, LLM outputs governed by provider terms, and other licensed materials remain subject to their own licenses. You are responsible for ongoing license compliance and fees unless Service Terms state we pay them.

11.5 Portfolio rights (with client-safe carve-outs): We may display completed work in our portfolio and marketing. Client carve-outs: If you require confidentiality (e.g., stealth launch), you must request it in writing before project start. We may offer a paid confidentiality add-on in Service Terms. We will not disclose your Confidential Information in a portfolio case study without your approval.

You acknowledge that Services and Deliverables may depend on Third-Party Services. Ravinaro is not responsible for: outages, downtime, maintenance windows, or service degradation; API changes, deprecations, or breaking changes; account bans, suspensions, policy enforcement, or payment holds by third parties; hosting or domain issues outside our control; app store approvals/rejections or delays; advertising platform restrictions, disapprovals, or bans. If a Third-Party Service change requires additional work, it is treated as a scope change unless Service Terms state otherwise.

13.1 Confidential Information: Confidential Information includes non-public information disclosed by either party, including business plans, credentials, pricing, customer data, source materials, and trade secrets.

13.2 Obligations: Each party must: use Confidential Information only to perform the agreement, protect it with reasonable care, not disclose it except to permitted personnel/contractors under confidentiality obligations.

13.3 Exceptions: Confidentiality does not apply to information that: becomes public without breach, is independently developed, is lawfully received from a third party, is required by law/court order (with notice where lawful).

13.4 Duration: Confidentiality obligations continue for 2 years after termination, except for trade secrets which remain protected as long as they remain trade secrets.

You must not use the Platform/Services/Digital Products to: violate laws; infringe IP rights; send spam or run unauthorized marketing; harass, threaten, or abuse others; introduce malware or attempt to hack systems; misuse AI outputs for prohibited purposes (see Section 10.5). We may enforce the AUP via suspension/termination.

This section applies whenever Ravinaro builds or operates an AI agent that answers calls or messages on your behalf. It governs how that agent identifies itself, what it records, what you may not use it for, and what you keep.

14A.1 AI disclosure is mandatory: Every agent identifies itself as an AI at the start of every call and in its first message on every channel. This is not configurable. Ravinaro will not remove, shorten, or obscure that disclosure at a client request, and an instruction to make the agent pass as human is grounds for termination under Section 20.

14A.2 Call and message recording: Agents record calls and retain message content in order to produce the transcripts and summaries described in your package. The agent discloses this at the start of every call, together with the AI disclosure, so that a caller who continues is on notice. Several jurisdictions, including Florida, California, Pennsylvania, Illinois, Massachusetts, Maryland, and Washington, require the consent of all parties to record. Ravinaro provides the disclosure mechanism; you remain responsible for compliance with recording law in your own jurisdiction and for the jurisdictions your callers are in.

14A.3 No outbound cold-calling: Agents built by Ravinaro answer people who have contacted you. You may not use them to place outbound calls or messages to purchased, scraped, or otherwise unconsented lists. In the United States this requires prior express written consent under the TCPA; consent rules also apply in the UAE and the EU. This restriction protects the shared telephony infrastructure your agent runs on, and breach permits immediate suspension.

14A.4 What you own, and what happens at the end: You own your phone number, your conversation data, your recordings and transcripts, and your CRM records. Where the underlying infrastructure can be held in your name, it is. Ravinaro owns the agent configuration, prompts, and workflows during the engagement. If you leave, those are documented and handed over. There is no exit fee.

14A.5 Agent errors: An AI agent can be wrong. It can mishear, misclassify, or state something inaccurate. Ravinaro guarantees delivery and response speed, not commercial outcomes, and is not liable for the consequences of an agent statement that was derived from information you supplied. Ravinaro total liability under this section is subject to the cap in Section 18.

14A.6 Pass-through costs: Telephony minutes, phone number rental, and WhatsApp template and conversation fees are third-party costs. They are billed to you at cost with no margin added, separately from the build price and the care plan.

14A.7 Care plan billing: The care plan is a recurring monthly charge at the tier matching your build. The first 90 days are committed. After that it runs month to month and you may cancel with 30 days notice. There is no exit fee. On cancellation the agent stops being monitored and tuned; the workflows are documented and handed to you, and your number and data remain yours.

15.1 PDPL compliance: We process personal data in accordance with UAE PDPL (Federal Decree-Law No. 45 of 2021) and related rules (see Sources).

15.2 Controller vs processor: We act as Controller for Platform/account administration, billing, and our business operations. We may act as Processor when processing personal data on behalf of Business Customers for service delivery (where applicable).

15.3 Rights requests: You may request access/correction/erasure/restriction/objection/portability where applicable by emailing privacy@ravinaro.com. We may require identity verification.

15.4 Cross-border transfers: We may transfer data outside the UAE to Third-Party Services for processing and storage with appropriate safeguards as required under PDPL.

15.5 Data retention: Unless Service Terms state otherwise: account and transaction records: retained as needed for legal/tax/compliance purposes; project files: retained for a limited period after completion, then deleted or archived; you are responsible for downloading Deliverables and maintaining backups.

Verification data retention: Identity verification data (including Tier 1, Tier 2, and Tier 3 verification records, AML/KYC documentation where applicable) is retained as required by applicable law (including UAE AML Law and PDPL) and regulatory obligations. Verification data may be retained for extended periods for compliance, audit, and regulatory reporting purposes, even after account closure or service termination.

15.6 Security: We implement reasonable security measures, but no system is 100% secure. You are responsible for secure passwords and access control on your side.

16.1 "As-is" / "as-available": Except as required by mandatory UAE law, the Platform, Services, and Digital Products are provided as-is and as-available.

16.2 No guarantees of results: We do not guarantee outcomes such as revenue, leads, rankings, conversions, or platform-specific approvals.

16.3 Consumer remedies preserved: For Consumers, statutory remedies (refund/re-performance/compensation) may apply where required by UAE consumer law and its executive regulations (see Sources, including Cabinet Resolution 66/2023 harmful terms and warranty/remedy concepts).

17.1 Governing principle: Refunds/returns/cancellations are governed by: applicable Service Terms for the specific Order; and mandatory UAE law where applicable (especially for Consumers).

17.2 Services (one-off projects): Before work starts: cancellation rules per Service Terms; if you cancel after booking but before commencement, we may deduct reasonable administrative costs where lawful. After work starts: fees are generally non-refundable for completed work and reserved capacity, except where mandatory law requires a refund/re-performance due to non-conformity/non-delivery attributable to us.

17.3 Subscriptions / retainers: Billed in advance; cancellation timing and notice per Service Terms. No refunds for partial billing periods unless mandatory law requires otherwise.

17.4 Digital Products: Business Customers: no refund after access granted/download initiated (except mandatory law). Consumers: refunds only to the extent required by UAE law (e.g., defect/non-conformity/non-delivery), and may be forfeited by use/access where the law permits.

17.5 AI products/services: Because AI outputs are inherently probabilistic: dissatisfaction with AI style/subjective preferences is not a refund basis; refunds apply only where mandatory law requires (e.g., non-delivery of access you paid for).

17.6 Refund method and timing: Approved refunds are issued to the original payment method where possible. Processing time depends on the payment provider and banks.

17.7 Abuse: Refund/chargeback abuse may result in restriction/termination subject to mandatory consumer rights.

17.8 Discounted bookings (voucher/promo codes): Bookings completed using a promotional discount code, partner referral code, or any other voucher are strictly non-refundable once payment is confirmed. By applying a discount code and proceeding to payment, you acknowledge and accept this non-refundable condition. This clause applies regardless of the size of the discount applied. Nothing in this clause affects any mandatory refund rights you may have under UAE consumer protection law where a refund is required by law due to non-conformity, non-delivery, or defect attributable solely to Ravinaro.

18.1 Business Customers - liability cap: For Business Customers, to the maximum extent permitted by law: our aggregate liability for all claims arising from an Order is capped at the Fees paid for that Order.

18.2 Excluded damages: To the maximum extent permitted by law, we are not liable for: indirect, incidental, consequential, special, exemplary, or punitive damages, loss of profits, revenue, goodwill, or data, business interruption, third-party claims arising from your use of Deliverables, issues caused by Third-Party Services, AI output inaccuracies after your approval.

18.3 Consumer carve-out: Nothing in these Terms excludes liability that cannot be excluded under UAE law, including for Consumers under the UAE consumer protection framework.

18.4 Time bar: To the maximum extent permitted by law, claims must be brought within 1 year of the events giving rise to the claim, subject to mandatory limitation periods under UAE law.

19.1 Your indemnity (Business Customers): Business Customers indemnify and hold Ravinaro harmless from claims, damages, liabilities, costs, and expenses (including legal fees) arising from: your Content/materials/instructions, your misuse of Deliverables, your violation of laws, your violation of third-party rights, your AI use in prohibited ways, your breach of these Terms.

19.2 Consumer limitation: For Consumers, indemnity applies only to willful unlawful acts to the extent permitted by law.

19.3 Our limited IP indemnity (narrow): If you are a Business Customer, we will indemnify you for direct damages from a final court judgment that our original Deliverables (created solely by us and not based on your materials/instructions) infringe third-party IP, provided you: notify us promptly, allow us to control defense/settlement, and cooperate. This indemnity does not apply to third-party tools, your materials, or AI outputs generated from third-party systems.

20.1 Suspension (immediate where needed): We may suspend access immediately if we reasonably believe: non-payment, fraud/chargeback risk, security risk, illegal activity, AUP breach, repeated abuse, material breach of Terms, or failure to complete required verification (see Section 5.0 and Section 7). Failure to complete required verification within a reasonable time may result in Order cancellation and refund (as applicable).

20.2 Termination: We may terminate immediately for fraud, illegal use, repeated material breach, or persistent failure to complete required verification. Otherwise, termination procedures may be in Service Terms.

20.3 Effects: Upon termination: access may stop immediately, outstanding Fees become due, licenses may terminate, you must stop using Digital Products except where continued use is expressly permitted, and Sections intended to survive will survive.

20.4 Survival: Sections on IP, confidentiality, payments, liability limits, indemnities, dispute resolution, and enforcement survive termination.

21.1 Complaints first: Contact support@ravinaro.com with details. We aim to respond within a reasonable time.

21.2 Governing law: These Terms are governed by the laws of the UAE.

21.3 Dubai jurisdiction: Courts of Dubai shall have exclusive jurisdiction, subject to any mandatory rules applicable to Consumers.

21.4 Service of notices/process by email: To the maximum extent permitted, you agree that notices and dispute communications may be served via email to the last email on file for you and via Ravinaro's legal email for us.

21.5 Arbitration (permitted and by separate agreement): Arbitration is not mandatory under these Terms. Any arbitration must be by a separate written agreement, and must comply with UAE e-commerce restrictions regarding arbitration in digital contracts under AED 50,000 (see Sources: FDL 14/2023).

22.1 Severability: If any provision is invalid/unenforceable, the remainder continues, and the invalid part is modified to the minimum extent to be enforceable.

22.2 Assignment: You may not assign without our written consent. We may assign to affiliates or successors.

22.3 Force majeure: Neither party is liable for delays/failures due to events beyond reasonable control.

22.4 Updates to Terms: We may update these Terms. The updated version becomes effective when posted. For material changes, we may notify via email or Platform notice. Continued use indicates acceptance, subject to mandatory consumer rules.

22.5 Entire agreement: These Terms + applicable Service Terms form the entire agreement for the relevant Order.

General: info@ravinaro.com

Support: support@ravinaro.com

Legal: legal@ravinaro.com

Privacy: privacy@ravinaro.com

Phone: +971589956625

Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

UAE AML Law (Federal Decree-Law No. 20 of 2018): https://uaelegislation.gov.ae/en/legislations/1016/download. AML Implementing Regulation (Cabinet Decision No. 10 of 2019) (CBUAE Rulebook): https://rulebook.centralbank.ae/en/rulebook/cabinet-decision-no-10-2019-concerning-implementing-regulation-decree-law-no-20-2018-anti. UAE FIU goAML (DNFBP context): https://www.moet.gov.ae/en/registering-companies-in-goaml. UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021): https://uaelegislation.gov.ae/en/legislations/1972/download. UAE E-Commerce Law (Federal Decree-Law No. 14 of 2023): https://uaelegislation.gov.ae/en/legislations/2150/download. UAE Consumer Protection Law (Federal Law No. 15 of 2020): https://uaelegislation.gov.ae/en/legislations/1455/download. Consumer Protection Executive Regulations (Cabinet Resolution No. 66 of 2023): https://uaelegislation.gov.ae/en/legislations/2157/download. UAE Government consumer protection guidance: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection. Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021): https://tdra.gov.ae/-/media/About/Trust-Services/Laws-and-regulations/Federal-Decree-Law-No-46-OF-2021-On-Electronic-Transactions-and-Trust-Services-EN.ashx