serviceWork.title

A real estate agency receiving leads from multiple sources needed an automated system to capture, qualify, and route inquiries to the right agents instantly. We built a comprehensive lead routing automation that integrated with their website forms, social media DMs, and third-party lead sources. The system featured AI-powered lead scoring, automatic CRM entry, instant agent notifications, and follow-up sequences for unassigned leads. Agents received detailed lead information and context before making first contact, allowing them to respond with relevant information immediately. Response times dropped from hours to minutes, with 95% of leads receiving initial contact within 5 minutes. Lead conversion rates improved as agents could engage while prospects were still actively searching. The automation eliminated manual data entry and ensured no lead fell through the cracks.

• 5 min average response time
• +34% lead conversion
• 95% lead capture rate
• 3 week setup

A software company experiencing rapid growth needed to scale their support operations without proportionally increasing headcount. We implemented an AI-enhanced support automation system that could handle common questions instantly while intelligently routing complex issues to the right team members. The system featured a knowledge base integrated with their help center, AI chatbots that could answer FAQs and troubleshoot common problems, and automated ticket triage that prioritized urgent issues. Support agents received pre-qualified tickets with suggested solutions, allowing them to resolve issues faster. Ticket volume dropped by 47% as the AI handled routine inquiries, while resolution times improved for remaining tickets. Customer satisfaction scores increased as users received instant answers to common questions, and the support team could focus on high-value interactions.

• -47% ticket volume
• +38% resolution speed
• +52% customer satisfaction
• 4 week setup

A subscription business managing billing across multiple platforms needed an automated system to keep their CRM, accounting software, and customer records in perfect sync. We built a comprehensive billing automation that handled subscription lifecycle events, payment failures, upgrades, downgrades, and cancellations. The system automatically updated customer records, sent appropriate notifications, triggered dunning sequences for failed payments, and synced financial data to their accounting system. Manual reconciliation work that previously took 32 hours per week was eliminated, with all billing data flowing automatically between systems. The automation reduced billing errors, improved cash flow through faster payment recovery, and provided real-time visibility into subscription metrics. The finance team could now focus on strategic analysis rather than data entry.

• 32 hrs saved weekly
• -89% billing errors
• +43% payment recovery
• 5 week setup

A marketing agency running campaigns across multiple channels needed a unified system to capture leads from all sources without manual data entry. We built a multi-channel lead capture automation that integrated website forms, Facebook and Instagram lead ads, LinkedIn messages, email inquiries, and phone call tracking. Every lead was automatically captured, enriched with available data, scored based on engagement signals, and routed to the appropriate team member or nurture sequence. The system eliminated duplicate entries, ensured no lead was missed, and provided a single source of truth for all lead data. Lead volume increased by 156% as the agency could now effectively manage leads from channels they previously struggled to track. The automation provided complete visibility into lead sources and conversion paths, enabling better campaign optimization.

• +156% lead volume
• 100% capture rate
• -0 manual entry hours
• 4 week setup